Refund and Cancellation Policy

This policy applies to Standard and Pro subscriptions to the SAA Digital Assets Analytics research terminal purchased online through Paddle. It governs those purchases when Paddle checkout is available; requesting access or receiving an invitation is not a purchase and does not authorise a charge.

Institutional plans are contracted separately and invoiced directly. Their payment and termination terms are set out in the applicable order form and are not governed by this policy.

For online Standard and Pro subscription orders placed through Paddle, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for those orders. Paddle handles customer service enquiries relating to billing and processes returns and refunds. SAA provides product and technical support at support@saa-alliance.com.

These purchases are also subject to the Paddle Buyer Terms and Paddle Refund Policy. Our additional first-payment refund promise is set out below; mandatory or more favourable rights remain available.

You may request a full refund of your first subscription payment within 14 calendar days of that payment. No reason is required, and using the service during that period does not remove this additional SAA refund promise.

• The window runs from the date of the first successful charge on a new subscription.
• The refund is for the full amount paid. No refund fee is deducted.
• When a full refund is issued, the subscription ends and paid access is withdrawn.

Request a refund at support@saa-alliance.com or through Paddle customer support. Include the email used for purchase and your order reference, if available. Do not send your password or full payment-card details.

You may cancel at any time using the Manage subscription link in your Paddle confirmation email or by requesting cancellation at paddle.net. You can also contact support@saa-alliance.com for assistance.

• Cancellation stops the next renewal charge.
• Access continues until the end of the period you have already paid for, unless a full refund ends it earlier.
• Outside the first-payment 14-day window, unused time in the current period is not automatically refunded on a pro-rata basis, subject to Sections 6 and 7 and applicable Paddle terms.

Cancelling renewal and requesting a refund are separate actions. To request a refund, use the process in Section 3.

Subscriptions purchased through Paddle renew automatically each month at the plan price shown at purchase, until cancelled, subject to any price change notified under the applicable terms. Prices are in US dollars. Where applicable, sales tax or VAT is calculated, collected and remitted by Paddle and shown at checkout.

The 14-day promise in Section 3 applies to the first subscription payment. It does not remove any separate refund or withdrawal right that may apply to a renewal under law or Paddle’s terms.

Contact us or Paddle if you identify a duplicate charge for the same period or a charge taken after cancellation was confirmed. Verified billing errors will be corrected, with the affected payment refunded through Paddle where appropriate.

For a continuous outage materially affecting your use of the service, contact support@saa-alliance.com. We will review the affected period and may offer a refund. This discretionary review does not limit rights relating to a faulty, inaccessible or misdescribed service under applicable law or Paddle’s terms.

Nothing in this policy limits any statutory right of withdrawal, cancellation, refund or remedy under the consumer law of your country of residence. Where those rights or applicable Paddle terms provide greater protection, that protection prevails. Our first-payment refund promise is additional to, not a replacement for, those rights.

Nothing on this page or in the subscribed service constitutes investment, legal or tax advice. The service is descriptive risk analytics software; it does not execute transactions, hold client funds or digital assets, or recommend buying, selling or holding any asset.